User Satisfaction Survey Report 2023
The United Republic of Tanzania, 2023
Get MicrodataIdentification
TZA-NBS-USS-2023-v01
User Satisfaction Survey Report 2023
| Name | Country code |
|---|---|
| The United Republic of Tanzania | URT |
Service Provision Assessments [hh/spa]
The survey is the third survey to be conducted by NBS and OCGS with the second-round survey conducted in 2014.
The general objective was to assess data needs satisfaction with the current state of official statistics and the perceptions of key users of the statistical products and services provided by the NSOs
the USER SATISFACTION SURVEY 2023 was conducted to measure the degree to which the needs of data users are satisfied with regard to the available official statistics and capture their perceptions. As in the previous surveys, more attention was on the level of usefulness of official statistics to support decisionmaking and planning processes, the level of users’ understanding of official statistics dissemination, analysis, timeliness, and frequency of released statistics, and areas that need further improvement.
The average weightings that users place on the five quality criteria were then used together with the actual scores obtained from the respondents’ assessments of the quality of official statistics in order to obtain the Customer Satisfaction Index
Sample survey data [ssd]
individuals,groups,institutions, organizations, admnistrative units
Version
v01. anonymized Microdata for public distribution
2024-02
Scope
The consultant was required to design and conduct a customer satisfaction survey, using a standardized questionnaire based on the one used for the previous survey in 2011, directed at customers/users of products/services. This would be combined with qualitative interviews with key users (important stakeholders). Users would be classified into six categories
(i) public sector
(ii) media,
(iii) research sector,
(iv) general public,
(v) business community and
(vi) international organisations.
The survey and the interviews were to take into account customer satisfaction with the following dimensions of quality: coverage, accuracy, reliability and timeliness.
Coverage
The United Republic of Tanzania Tanzania Mainland Tanzania Zanzibar Regions
Users Satsfaction Survey 2014 collecteed information from users of official statistics which were classified into six categories of (i) public sector, (ii) media, (iii) research sector, (iv) general public, (v) business community and (vi) international organisations.
Producers and sponsors
| Name | Affiliation |
|---|---|
| National Bureau of Statistics | Government of Tanzania |
| Name | Role |
|---|---|
| United Republic of Tanania | Funding |
| World Bank | Funding |
Sampling
The research team liaised with NBS and OCGS at different levels to establish a representative sampling frame entailing the Member of Parliaments, Head of Government Institutions and Departments, Regional Administrative Secretaries, Senior Officials at LGAs, Planners, Researchers, and Academicians around the public sector, media, research sectors, the business community, Non-Governmental Organizations, and international organizations. To obtain a representative sample, the team considered an ideal statistical formula for sample calculation along with consulting existing relevant data sets. A total of 322 out of 485 sample populations were reached during the survey
The study employed both quantitative and qualitative methods and tools for data collection. A Consultant developed data collection tools which were shared with NBS and OCGS for inputs and approval in both Tanzania Mainland and Zanzibar.
Survey instrument
The survey is being implemented in the form of a questionnaire directed at users and key stakeholders of official statistical products and services. The questionnaire consists of four sections:
Section A asks questions about the use of official statistics.
Section B asks questions about the assessment of the quality of official statistics.
Section C asks questions about the assessment of the NBS/OCGS.
Section D asks questions about the respondent and their organization.
Data collection
| Start | End |
|---|---|
| 2023-11-01 | 2023-11-20 |
- Mail Questionnaire [mail]
Data appraisal
No estimates of Sampling errors reported
Data Access
| Name | Affiliation | URL | |
|---|---|---|---|
| Statistician General | National Bureau of Statistics | www.nbs.go.tz | sg@nbs.go.tz |
| Manager,IT and Data Management Department | National Bureau of Statistics | www.nbs.go.tz | sg@nbs.go.tz |
| Is signing of a confidentiality declaration required? | Confidentiality declaration text |
|---|---|
| yes | Confidentiality of respondents is guaranteed by The Statistics Act, [Cap 351 R.E 2019] Before being granted access to the dataset, all users have formally agreed: 1. All identifying information such as the name and address of respondent has been removed; 2. The information is disclosed in a manner that is not likely to enable the identification of the particular person or undertaking or business to which it relates. 3. Not attempt to identify any particular person or undertaking or business; 4. Use of information for research or statistically purpose only; 5. Not to disclose the information to any other person, organization 6. When required by the Director General, return all documents made available to him to the Director General; 7. Comply with the directions given by the Director General relating to the records. 8. Every person involved in the research or statistical project for which information is disclosed pursuant to this section shall make the declaration of secrecy set out in the first schedule. |
Tanzania NBS considered three levels of accessibility:
- Public use files, accessible by all
- Licensed datasets, accessible under certain conditions
- Datasets only accessible on location, for certain datasets
The dataset has been anonymized and available as a public use dataset. It accessible to all for statistical and research purposes only, under the following terms and conditions:
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The data and other material will not be redistributed or sold to other individuals, institutions, or organization without the written agreement of the Tanzania National Bureau of Statistics.
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The data will be used for statistical and scientific research purposes only. They will be used solely for reporting of aggregated information, and not for investigation of specific individuals or organizations.
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No attempt will be made to produce links among dataset provided by the National Bureau of Statistics, or among data from the (National Bureau of Statistics) and other datasets that could identify individuals or organizations.
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No attempt will be made to re-identify respondents, and no use will be made of the identify of any person or establishment discovered inadvertently. Any such discovery would immediately be reported to the National Bureau of Statistics.
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Any books, articles, conference papers, theses, dissertations, reports, or other publications that employ data obtained from the National Bureau of Statistics will cite the source of data in accordance with the Citation Requirement provided with each dataset.
National Bureau of Statistics (NBS) [Tanzania]. 2023.User Satisfaction Survey Report 2023 : NBS.
Disclaimer and copyrights
Disclaimer
"The user of the data should acknowledge that, Tanzania National Bureau of Statistics is the owner of the data, the authorized distributor the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences without a written agreement from the National Bureau of Statistics".
(c) 2024, National Bureau of Statistics
Contacts
| Name | Affiliation | URL | |
|---|---|---|---|
| Statistician General | National Bureau of Statistics | sg@nbs.go.tz | www.nbs.go.tz |
Metadata production
DDI-TZA-NBS-USS-2023-v01
| Name | Affiliation |
|---|---|
| National Bureau of Statistics | Ministry of Finance |
2024-05-01
Metadata version
v0.1