User Satisfsaction Survey 2014, Second Round

Tanzania, 2014

Reference ID

TZA-NBS-USS-2014-V10

Producer(s)

National Bureau of Statistics

Metadata

DDI/XML JSON

Created on

Feb 13, 2022

Last modified

Aug 16, 2024

Page views

5215

Identification

Survey ID number

TZA-NBS-USS-2014-V10

Title

User Satisfsaction Survey 2014

Subtitle

Second Round

Translated Title

No Translation

Country

Name	Country code
Tanzania	TZA

Study type

Service Provision Assessments [hh/spa]

Series Information

User Satisfaction Survey 2014 is the second round survey lastly was conducted in 2011. The survey is designed and managed by National Bureau of Statistics external consultants are contracted to perfom the assignments. The surveys are sponsored by Development Partners through Tanzania Statistical Master Plan.

Abstract

The main objective of the consultancy was to design and carry out a user satisfaction survey to assess data needs, satisfaction with the current state of official national statistics and perceptions of key users of the statistical products and services of national statistical service providers. A second objective was to advise on the establishment of a framework for user-producer consultations, including a mechanism for soliciting regular feedback on user satisfaction, dialogue with users and a mechanism for utilising user feedback for planning, implementation and monitoring and evaluation of improvements under the Tanzania Statistical Master Plan.

Kind of Data

Sample survey data [ssd]

Unit of Analysis

individuals,groups,institutions, organizations, admnistrative units

Version

Version Description

Version 1.0 (November, 2014)

Version Date

2014-06

Scope

Notes

Users Satisfaction Survey 2014 collected information classified into six categories of
(i) public sector
(ii) media,
(iii) research sector,
(iv) general public,
(v) business community and
(vi) international organisations.

The survey and the interviews were to take into account customer satisfaction with the following dimensions of quality: coverage, accuracy, reliability and timeliness.

Topics

Topic	Vocabulary
Infrastructure	World Bank
Information & Communication Technologies	World Bank
Public Sector	World Bank
Governance	World Bank

Coverage

Geographic Coverage

The United Republic of Tanzania Tanzania Mainland Tanzania Zanzibar Regions

Universe

Users Satsfaction Survey 2014 collecteed information from users of official statistics which were classified into six categories of (i) public sector, (ii) media, (iii) research sector, (iv) general public, (v) business community and (vi) international organisations.

Producers and sponsors

Primary investigators

Name	Affiliation
National Bureau of Statistics	Government of Tanzania

Funding Agency/Sponsor

Name	Role
World Bank	funding
Department for International Development	funding

Other Identifications/Acknowledgments

Name
Not reported

Sampling

Sampling Procedure

the consultants compiled a list of public and private sector organisations, university departments, research institutions, international organisations and NGOs, many of which had been included in the 2011 survey. The geographical coverage was restricted to organisations in Dar es Salaam, Arusha, Morogoro and Zanzibar (Unguja) for financial reasons.

They comprised of:
(i) 27 MDAs in Dar es Salaam (17) and Zanzibar (Unguja) (10);
(ii) 11 LGAs in Dar es Salaam (Ilala, Kinondoni and Temeke Municipal Councils), Zanzibar (Zanzibar Municipal Council and West Unguja District Council), Arusha Municipal and District Councils, Morogoro Municipal and District Councils, as well as the Regional Administrative Secretariats for both Arusha and Morogoro Regions;
(iii) 20 executive agencies and public institutions in Dar es Salaam (13) and Zanzibar (7);
(iv) departments (e.g. Economics, Demography, Epidemiology) in tertiary education institutions where staff were likely to use statistics in their teaching and/or research programmes in Dar es Salaam (University of Dar es Salaam, the Institute of Finance Management, MUHAS, ARDHI University, the Eastern Africa Statistical Training Centre (EASTC), Arusha (Tumaini University Makumira and the University of Arusha), Morogoro Region (Mzumbe University and Sokoine University of Agriculture), Zanzibar (Zanzibar University, State University of Zanzibar and the Zanzibar Institute of Finance Administration);
(v) research institutions in Dar es Salaam (TRIT, TIRDO and Ifakara Health Institute), Arusha (TPRI and TANAPA), Morogoro (TAFORI);
(vi) selected NGOs in all four cities;
(vii) labour associations;
(viii) business associations and private companies;
(ix) media organisations;
(x) financial institutions;
international organisations and foreign embassies/bilateral organisations

Deviations from the Sample Design

No deviations found in the report

Response Rate

No information found on response rate found

Weighting

Table 17: Weightings for quality indicators

Quality parameter Least important Very important Aggregate score No. of respondents Weighting
No. of respondents rating each parameter
1 2 3 4 5
Accuracy 36 32 36 60 155 1,223 319 3.83
Reliability 30 42 42 146 59 1,119 319 3.51
Timeliness 45 79 108 52 35 910 319 2.85
Frequency 114 95 42 28 40 742 319 2.33
Accessibility 94 71 91 33 30 791 319 2.48

The average weightings that users place on the five quality criteria were then used together with the actual scores obtained from the respondents' assessments of the quality of official statistics (given in Tables 4-8) in order to obtain the Customer Satisfaction Index. The result was a CSI of 70% for 2014 (Table 18). This compares with a Customer Satisfaction Index of 71% obtained in 2011. In brief, this suggests a stable or no-change situation in which, from the perspective of the users, there has been no noticeable change in the quality of official statistics between 2011 and 2014. It suggests that the benefits of the TSMP are still to be noticed and felt by the end-users of statistical products.

Survey instrument

Questionnaires

the questionnaire used in 2011 was used for the current survey, with minor modifications aimed at (i) improving the clarity of the questions where this was deemed necessary from the experience of the previous survey, and (ii) to separate questions requiring respondents to assess the quality of services provided by the NBS and OCGS in section C of the questionnaire.

The questionnaire was divided in four sections. The first section comprised of questions about the respondents' use of official statistics, i.e. the types of statistics which they used on a regular basis, their sources, and the purpose for which they used them. The second part of the questionnaire asked the respondents to assess the quality of official statistics with respect to their accuracy, reliability, timeliness of release, frequency of release, and ease of access. The third section asked the respondents to assess the quality of services provided by the NBS and the OCGS. The fourth and final section of the questionnaire sought information on the respondents, their employer organisations, gender, highest educational qualifications, age and country/place of residence.

Data collection

Dates of Data Collection

Start	End	Cycle
2014-01	2014-03	Three months

Time periods

Start date	End date	Cycle
2014-01	2014-06	Three years

Data Collection Mode

Face-to-face [f2f]

Data Collectors

Name
TECHTOP CONSULT (TANZANIA) LTD

Supervision

Not reported

Data processing

Data Editing

Not reported

Data appraisal

Estimates of Sampling Error

No estimates of Sampling errors reported

Data Appraisal

No other forms of Data Appraisal reported

Access policy

Confidentiality

Is signing of a confidentiality declaration required?	Confidentiality declaration text
yes	Confidentiality of respondents is guaranteed by section 20 of Tanzania Statistics act number 1 of 2002. Before being granted access to the dataset, all users have formally agree: 1. All identifying information such as the name and address of respondent has been removed; and 2. The information is disclosed in a manner that is not likely to enable the identification of the particular person or undertaking or business to which it relates. 3. Not attempt to identify any particular person or undertaking or business; 4. Use of information for research or statistically purpose only; 5. Not to disclose the information to any other person, organization 6. When required by the Director General, return all documents made available to him to the Director General; 7. Comply with the directions given by the Director General relating to the records . 8. Every person involved in the research or statistical project for which information is disclosed pursuant to this section shall make the declaration of secrecy set out in the first schedule.

Access conditions

NOTE: Microdata for the User Satisfaction Survey 2014 have not been shared because the Survey was done by an independent Consultant and they didn't share the microdata.

Tanzania NBS considered three levels of accessibility:

1) Public use files, accessible by all
2) Licensed datasets, accessible under certain conditions
3) Datasets only accessible on location, for certain datasets

The dataset has been anonymized and available as a public use dataset. It accessible to all for statistical and research purposes only, under the following terms and conditions:

1. The data and other material will not be redistributed or sold to other individuals, institutions, or organization without the written agreement of the Tanzania National Bureau of Statistics.

2. The data will be used for statistical and scientific research purposes only. They will be used solely for reporting of aggregated information, and not for investigation of specific individuals or organizations.

3. No attempt will be made to produce links among dataset provided by the National Bureau of Statistics, or among data from the (National Bureau of Statistics) and other datasets that could identify individuals or organizations

4. No attempt will be made to re-identify respondents, and no use will be made of the identify of any person or establishment discovered inadvertently. Any such discovery would immediately be reported to the National Bureau of Statistics.

5. Any books, articles, conference papers, theses, dissertations, reports, or other publications that employ data obtained from the National Bureau of Statistics will cite the source of data in accordance with the Citation Requirement provided with each dataset.

Citation requirements

data suser shall acknowledge that any available intellectual property rights, including copyright and the data of User Satisfaction Survey 2014 version 1.0 are owned by National Bureau of Statistics in Tanzania

Access authority

Name	Affiliation	URL	Email
National Bureau of Statistics	Government of Tanzania		dg@nbs.go.tz

Disclaimer and copyrights

Disclaimer

"The user of the data should acknowledges that, Tanzania National Bureau of Statistics is the original collector of the data , the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences without a written agreement from the National Bureau of Statistics"

Contacts

Name	Affiliation	Email
Director General	National Bureau of Statistics	dg@nbs.go.tz
Manager,IT Departments	National Bureau of Statistics	dg@nbs.go.tz
Focal Person	National Bureau of Statistics	dg@nbs.go.tz

Metadata production

DDI Document ID

DDI-TZA-NBS-USS-2014-V1.0

Producers

Name	Affiliation	Role
National Bureau of Statistcs	Government of Tanzania	Metadata producer
Accelerated Data Program	PARIS21	Review of the metadata

Date of Metadata Production

2014-11-21

Metadata version

DDI Document version

Version 1.0 (November 2014)

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