| Author(s) |
National Bureau of Statistics (NBS) |
| Date |
2014-11-21T06:32 |
| Country |
Tanzania |
| Contributor(s) |
National Bureau of Statistics (NBS) , World Bank (WB) , Department forInternational Development (DFID) |
| Publisher(s) |
National Bureau of Statistics (NBS) |
| Description |
Version 1.0 (November, 2014) |
| Table of contents |
1.0 INTRODUCTION 1
1.1 Background to the Survey Manual 1
1.2 Mandate of the NBS and the OCGS 1
1.3 Objective of User Satisfaction Surveys 2
1.4 Rationale and Challenges of Statistics User Satisfaction Surveys 2
2.0 METHODOLOGY FOR USER SATISFACTION SURVEYS 4
2.1 Introduction 4
2.2 Preliminaries for the Survey 4
2.3 The User Questionnaire 4
2.4 Sample Design 5
2.5 Piloting the User Questionnaire and Methodology 5
2.6 Geographical Coverage 5
2.7 Timing of the Survey 6
2.8 Publicity for the Survey 6
2.9 Research Assistants 6
2.10 Administration of the User Questionnaire 7
2.11 Interviews with Key Informants 7
2.12 Data Capture, Analysis and Reporting 7
2.13 Calculating the Customer Satisfaction Index 7
Appendix 1: User Satisfaction Survey Questionnaire 11
Appendix 2: Organisations and Respondents Targeted for the 2011
User Satisfaction Survey 26
Appendix 3: Interview Guides 37
Appendix 4: Respondents' Assessment of the Quality of Official Statistics
on the Five Quality Parameters, 2011 39 |
| Download |
https://www.nbs.go.tz/nbs/takwimu/USS/User_Satisfisafaction_Survey2011-28_November_2012.pdf
|
