| Author(s) |
National Bureau of Statistics (NBS) |
| Date |
2014-06-01 |
| Country |
Tanzania |
| Contributor(s) |
the World Bank and the UK Department for International Development (DFID) |
| Publisher(s) |
National Bureau of Statistics (NBS) |
| Description |
Version 1.0 (November, 2014) |
| Table of contents |
LIST OF TABLES ii
LIST OF FIGURES iii
ACRONYMS iii
EXECUTIVE SUMMARY v
1.0 BACKGROUND TO THE SURVEY 1
1.1 Introduction 1
1.2 The Mandate of the NBS and the OCGS 1
1.3 Terms of Reference for the Second User Satisfaction Survey 2
1.3.1 Objectives of the assignment 2
1.3.2 Scope of work 2
1.4 Structure of the Report 3
2.0 STATISTICS USER SATISFACTION SURVEYS 4
2.1 Rationale for Statistics User Satisfaction Surveys 4
2.2 Sample Size in Statistics User Satisfaction Surveys 5
2.3 The Ghana Statistics User Satisfaction Survey, 2012 6
3.0 METHODOLOGY FOR THE SURVEY 7
3.1 Questionnaire Design 7
3.2 Sampling Frame and Sample Design 7
3.3 Research Assistants 8
3.4 Administration of the User Questionnaire 9
3.5 Interviews with Producers of Official Statistics 9
3.6 Data Capture into SPSS 10
3.7 Calculating the Customer Satisfaction Index 10
3.8 Limitations and Issues from the Survey Data Collection 10
4.0 FINDINGS FROM THE SURVEY 12
4.1 Introduction 12
4.2 Which Official Statistics Do They Use? 13
4.3 Assessment of the Quality of Official Statistics 15
4.3.1 Accuracy of the statistics 16
4.3.2 Reliability of official statistics 18
4.3.3 Timeliness of release of statistics 20
4.3.4 Frequency of release of statistics 22
4.3.5 Accessibility of official statistics for users 24
4.3.6 Overall assessment of the quality of statistics 27
4.4 Users' Assessment of the NBS and OCGS and their Services 30
4.4.1 The NBS and its services 30
4.4.2 The NBS website 31
4.4.3 The OCGS and its services 32
4.4.4 The OCGS website 32
4.5 User Perceptions of Official Statistics in Zanzibar 33
4.6 Capacity Development for Improvement of Quality of Statistics 34
4.7 Customer Satisfaction Index for 2014 35
5.0 CONCLUDING REMARKS AND RECOMMENDATIONS 36
5.1 Concluding Remarks 36
5.2 Recommendations 36
Appendix 1: References 38
Appendix 2: Terms of Reference 39
Appendix 3: Statistics User Satisfaction Survey Questionnaire, 2014 42
Appendix 4: Distribution of Questionnaires in the Selected Survey Institutions 60
Appendix 5: List of Persons Interviewed 72
Appendix 6: Computing Quality Assessment Scores 74 |
| Download |
https://www.nbs.go.tz/nbs/Dataset/USS2014/NBS%20Satisfaction%20Survey%20Report%202014%20.pdf |
